Health Systems Program Manager

Health Systems Change Program Manager

The Health Systems Change Program Manager is responsible for developing, delivering, and refining a health systems change service to facilitate changes in workflow that support the delivery of treatment, referrals, advanced provider training, and capacity‑building efforts to improve clinical practice. Key activities include leading a team, developing and refining tools, outlining processes, strategizing and prioritizing service delivery, and program enhancement. Success is measured through sound decision‑making, stakeholder engagement, and program growth.

• Manages and develops an effective staff: providing effective communication, leadership, guidance and resources; determines staff qualifications and competency; recruits, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward staff; establishes and monitors staff safety and regulatory compliance.
• Provides overall health systems change program leadership, direction, and guidance to ensure successful program execution in accordance with budget, schedule, contract, and resources. Maintains current knowledge of best practices for health systems change.
• Creates a health systems change program business plan with short‑ and long‑term goals aligned with the overall department plan. Develops, refines, and expands strategy and methods to ensure successful program delivery.
• Facilitates strategic discussion and prioritization with clients regarding program targets and deliverables. Assesses market opportunities and develops processes to engage health systems.
• Develops, delivers, and evaluates provider‑focused training initiatives, including continuing education modules, learning collaboratives, and communities of practice. Incorporates participant feedback to improve learning outcomes and system adoption. Leads training initiatives for health‑care providers to strengthen evidence‑based treatment delivery, referral processes, and e‑referral adoption.
• Ensures training content reflects best practices; collaborates with internal and external experts to deliver training in online, virtual, and live settings. Ensures technical assistance meets health systems’ needs to change workflow to maximize treatment delivery and referrals.
• Facilitates development of all program support materials and processes, including tools, presentations, reports, guides, and other relevant materials. Delivers presentations and training to various audiences.
• Monitors and reports to clients on program deliverables. Ensures deliverables meet client contract, reporting, and invoicing requirements by efficiently allocating and managing program personnel and resources for a positive program ROI.
• Works with department leaders to review, evaluate, develop, and implement strategies for program enhancement and growth. Seeks and incorporates internal and external stakeholder feedback into services.
• Serves as subject‑matter expert for the program in client communication and across the department. Supports leadership to onboard new program clients and support contract requirements and deliverables.
• Works with Account Management to support program sales, including creating documents, proposals, and other materials such as provider‑facing training curricula, marketing materials, and outreach strategies to engage clinical partners.
• Accepts full responsibility for self and contribution as a team member; displays honesty, truthfulness, and a strong commitment to organizational success, inspiring others to commit to goals and demonstrating a commitment to National Jewish Health.
• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Applies creative problem‑solving skills to develop solutions to problems; recognizes value in taking “smart” risks and learning from mistakes; develops multiple alternatives and understands feasibility of each; effectively shares and implements ideas to generate innovative solutions.
• Identifies and understands issues, problems, and opportunities; compares data…