Senior Director of Infrastructure Operations and Support

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Senior Director of Infrastructure Operations and Support Apply locations Colorado time type Full time posted on Posted 2 Days Ago job requisition  R-033281 Senior Director of Infrastructure Operations and Support

Position Summary: The Senior Director of Infrastructure, Operations, and Support provides visionary leadership and strategic oversight for the enterprise's hybrid infrastructure, end-user support, systems administration, cloud environments, and network operations. The role will collaborate closely with peers, executive leadership, and stakeholders to align IT strategies with business needs. This leader is focused on enabling the needs of the business by driving operational excellence, ensuring compliance with regulatory standards, and fostering a culture of innovation, accountability, and customer-centric service as a service provider to the various functions across the organization.

This leader ensures technology services are highly available, cost-effective, and scalable to support current and future organizational goals. This position provides leadership, direction, and development for IT infrastructure and support teams, while also serving as a strategic technology leader across the broader IT organization. It includes evaluating current technologies and assessing their viability to support the company’s mission and future growth.

Direct/Manage/Supervise/Lead Responsible for outcomes across key functional areas, including Infrastructure, Systems Administration, Dev Sec Ops , Cloud Architecture, and Network Engineering & Administration.

• Collaborate with Executive Leadership to shape goals and strategic plans, advancing organizational growth and maturity
• Inspire and align team members by connecting their work to the organization's Vision, Mission, Values, and strategic direction
• Establish objectives and tactical plans within each function, ensuring integration with broader enterprise goals
• Foster strong partnerships with business units to ensure infrastructure initiatives directly support desired business outcomes
• Partner with the vCISO to prioritize vulnerability management efforts and align with enterprise security strategy
• Lead and manage complex, enterprise-scale projects, including those spanning multiple years and cross-functional dependencies
• Allocate and optimize resources—both human and financial—to meet evolving business priorities
• Cultivate and oversee relationships with a broad vendor ecosystem to deliver quality and value
• Oversee the full employee lifecycle for direct reports, including hiring, coaching, performance reviews, and compensation decisions
• Act as a strategic, influential leader across the IT organization, driving alignment and shared accountability
• Contribute to the development and execution of the IT Roadmap in partnership with peer technology leaders
• Demonstrate deep expertise in IT infrastructure and leadership, with the ability to guide and mentor teams effectively
• Oversee critical vendor contracts and ensure fulfillment of terms, service levels, and organizational needs
• Manage a significant operational and capital budget, ensuring efficiency, accuracy, and strategic alignment
• Champion governance, compliance, and regulatory alignment across technical operations
  • Including adherence to SOX, PCI, and cybersecurity standards

Infrastructure, Systems Administration, & DevS
ec
Ops

Lead the Infrastructure and Dev Ops teams within the IT organization, overseeing the design, development, and ongoing support of modern automation frameworks, cloud services, and enterprise applications. Collaborate cross-functionally with technical and business teams to understand requirements and deliver scalable, reliable, and user-friendly solutions that improve operational effectiveness. Oversee structured and secure deployment pipelines for development, testing, and production environments. Manage teams accountable for the architecture, automation, and continuous evolution of hybrid infrastructure environments (on-prem and cloud).

• Ensure infrastructure systems are optimized for high performance, availability, and alignment…