Client Service Representative, Day Shifts

Client Service Representative, Day Shifts

$18 - $24/hr animal Emergency & Specialty Center, Parker, CO

• $18 - $24/hr based on experience

• Health, Dental, and Vision Insurance
• 401(k) with Matching
• Employee Assistance Program (EAP)
• Uniform Allowance
• Shift Differential Pay
• Generous paid time off including sick, vacation, bereavement leave
• Holiday Premium Pay
• On-Call Incentives
• Referral Program

Full Time – Days TBD, 6:00am – 7:00pm

As a CSR at AESC, you are the essential connection between clients, their pets, and the rest of the hospital team. You manage front desk interactions, coordinate vital communications, and play a critical role in ensuring smooth operations and excellent service.

• Manage multi-line phone systems: answer calls, gather information, and route messages to appropriate departments.
• Schedule appointments and handle check‑ins/check‑outs for specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high‑stress or emergent situations.
• Assist with walk‑in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

• At least 1 year of in‑person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English speaking and reading skills required; fluency in multiple languages is a plus.

• 1 year of experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi‑line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Knowledge of Ezy Vet or similar medical record systems.

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast‑paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities.
• Enjoy a competitive salary and benefits package.

Founded in 2001 to meet the growing need for after‑hours veterinary care in the Parker, Franktown, and Elizabeth communities, AESC has evolved into a leading 24/7 emergency and specialty referral center. The hospital offers advanced emergency, critical care, surgery, internal medicine, oncology, neurology, rehabilitation, diagnostic imaging, and anesthesiology services.

Following a major renovation in 2021, AESC features cutting‑edge technology, including a 23X MRI, 16‑slice CT scanner, mobile fluoroscopy, multiple surgical suites, and a dedicated rehabilitation center with underwater treadmills.

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Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.