Field Property Claims Adjuster

Overview

Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. You’ll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support.

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
• Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.
• Work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Coordinate with vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May be called upon for catastrophe duty.

• Territory-based work:
  Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands-on experience.
• Training & support:
  You’ll participate in a comprehensive 5-month training program, which includes:
• Primarily virtual and on-the-job learning.
• Two short in-person training sessions (Weeks 4 and
  7) at our Lewisville, TX office.
• Limited overnight travel for training and team meetings (typically less than 10%).
• Mileage Reimbursement:
  This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process.

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• bachelor’s degree or equivalent experience and at least 1 year of directly related experience, and the ability to obtain proper licensing as required.
• The ability to handle multiple competing priorities and organize your day.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

Pay Philosophy:
The typical starting salary range for this role is determined by factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles may include commission and/or bonus earnings based on the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We support inclusion in every aspect of our culture and everyday interactions through comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups. We value hard work, integrity and commitment to make things better, and we put people first by offering benefits that support life and well-being.

To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information or any basis prohibited by law.

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