Criminal Justice Case Manager Supervisor

Overview

Oversees the day-to-day planning, monitoring, and supervision of the Case Management Department. Responsible for ensuring implementation of policy and procedure, community corrections standards, and other contractual requirements related to Case Management.

• Support, promote and adhere to the mission, values, and Code of Conduct of Intervention Inc. at all times and in all interactions.
• Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations.
• Carry out supervisory responsibilities in accordance with Company’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; providing feedback and development, rewarding and disciplining employees; addressing complaints and resolving problems.
• Assist in compiling timely and accurate statistical information on program operations and services; assist in preparation of compliance audits.
• Maintain effective working relationships with other departments and stakeholders.
• Act as a change agent in the implementation of new practices, including training and coaching of staff and modeling desired behavior.
• Assist the Program Manager in assuring that programs are functioning in a manner that satisfies contractual obligations and organizational goals.
• Ensure PREA compliance; assist in assessments and investigations as requested; maintain training on requirements of the Prison Rape Elimination Act (PREA) and PREA Investigator training.
• Audit case files to ensure compliance with established policy and procedure; ensure issues are corrected.
• Represent the program through court hearings as a witness, when subpoenaed or as directed by Program Manager.
• Develop and implement contingency management programs and practices to reward positive client behavior and to hold clients accountable for negative behaviors, assisting them in changing negative behavior.
• Assist in developing and implementing policies and procedures.
• Actively participate on facility implementation team for evidence-based practices.
• Participate in the staffing and disciplinary process for clients.
• Assign new clients to case managers within 24 hours of client entering the program.
• Facilitate arrests and terminations from the program.
• Review and approve documents including client contracts, treatment referrals, funding vouchers, and referral agency paperwork.
• Monitor and collect urinalysis tests from clients as required.
• May be required to work nights and/or weekends.
• Be available for on-call duties and/or caseload coverage for Case Managers as required.
• Follow all safety rules and procedures established per workareas.
• Maintain confidentiality of client and company information.
• Must have reliable transportation to and from assigned worksite.
• Travel:
  Frequently drives personal car throughout local area/state to go to other work sites, attend meetings, trainings, court appearances, etc., including in adverse weather.
• Drive Company vehicle to conduct resident transports as necessary.
• Attend required trainings and apply skills and knowledge.
• Regular and predictable attendance.
• Act as Program Manager in the Program Manager’s absence.
• Be a good steward of Company, human, financial and capital resources.
• Participate effectively as a team member through communication, cooperation, information sharing and problem solving.
• Any other tasks or duties as assigned.

Education and/or Experience

• Bachelor’s degree (BA/BS) in Criminal Justice, Social or Behavior Sciences or related field from accredited four-year college or university required.
• Two to four years related experience and/or training in supervision of an offender population.
• At least one year of team leader or supervisory experience.

Skills

• Demonstrated thorough knowledge of Colorado criminal justice system, community corrections, case management techniques and requirements, and relevant evidence-based practices.
• Demonstrated ability to analyze issues and solve problems effectively.
• Ability to effectively lead and motivate staff…