YFC USA National Service Center Operations Director (Hybrid) Parker, CO

The Operations Director designs, implements, and stewards financial structures across YFC/USA and the YFC Foundation, translating strategic financial objectives into clear systems, processes, training, and operating rhythms.

This role manages YFC Foundation operations, such as Growth Grants, Estate Planning, and Investments, while coordinating subject matter expertise retained through outside counsel and specialized advisors. The ideal candidate is a process-minded operational leader who can build new workflows, equip stakeholders, and lead a small team with clarity, accountability, and service.

• Design, build, and implement financial structures, operating models, and processes that support YFC/USA priorities and chapter-facing services.
• Translate strategic financial direction into practical workflows, decision rights, timelines, tools, documentation, and reporting rhythms.
• Develop scalable systems and processes that improve consistency, accountability, visibility, and ease of use across the movement.
• Partner with the Chief Financial Officer and other YFC leaders to identify operational gaps, clarify priorities, and implement solutions.
• Create and maintain process documentation, standard operating procedures, training resources, and best practices for assigned areas.

• Lead day-to-day operations for YFC Foundation services, such as Growth Grants, Estate Planning, and Investments.
• Design and manage intake, approval, tracking, communication, compliance, reporting, and follow-up processes for YFC Foundation services.
• Coordinate with retained outside counsel, investment advisors, estate planning experts, and other subject matter specialists to ensure technical excellence is available where needed.
• Become sufficiently competent in Foundation services to communicate clearly with YFC Chapters, donors, vendors, and internal stakeholders, while not serving as the technical legal, tax, investment, or estate planning expert.
• Monitor service quality, operational risks, timelines, and stakeholder experience, recommending improvements as needed.

• Help design and implement financially related strategic plan initiatives, including diversified funding sources, an economic growth model, and YFC financial health and stewardship plans via design teams.
• Build plans, operating rhythms, measurements, and cross-functional processes that move strategic objectives from concept to execution.
• Create tools, training, templates, and communication resources that help leaders understand and adopt new financial structures and stewardship practices.
• Collaborate with Finance, Development, Chapter Support, Legal, and other teams to align financial systems with ministry strategy and field needs.

• Lead, train, and develop a 2-3 person team responsible for assigned operational and Foundation processes.
• Establish clear roles, goals, KPIs, meeting rhythms, accountability structures, and development plans for team members.
• Train national staff, chapter leaders, and other stakeholders on new or revised processes, systems, and expectations.
• Model proactive communication, collaborative problem solving, process discipline, critical thinking, and continuous improvement.
• Apply a Design Thinking mindset in daily work, integrating innovation and Christ-centered, human-centered problem-solving into planning, collaboration, and execution.

A Budget Manager is responsible for aligning all financial resources to the YFC/USA strategic plan in accordance with the delegation and direction of the Division Head. The Budget Manager is responsible for coding, approval, and financial decision-making for their assigned Division, Department and/or Action Plan budget. When a budget is over-funded or underfunded, the Budget Manager is responsible for course correcting through the MCCR process.

This position has direct oversight of assigned Operations/YFC Foundation operational budget(s), as delegated.

Knowledge and Skills

• Experienced operations leader with a passion for the mission of Youth For Christ USA and the ability to lead with both process excellence and relational wisdom.
• Strong systems and process design acumen, including the ability to build new workflows, document procedures, improve handoffs, and implement change across teams.
• Ability to understand financial concepts and services well enough to lead operations, communicate clearly, and identify when outside counsel or specialized expertise is needed.
• Skilled at translating strategic direction into practical implementation plans, training resources, dashboards, and operating rhythms.
• Strong and patient communicator, comfortable explaining financial processes and service offerings to both technical and non-technical audiences.
• Able to lead a small team with role clarity, accountability, encouragement,…