Front Desk Sales & Guest Experience

This Is NOT a Typical Front Desk Job

If you're just looking to "check people in and answer phones," this is not the role for you.

This position is for someone who:

• Loves people

• Thrives in a fast-paced environment

• Is confident recommending services + products

• Wants to be part of a team that drives results

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What You'll Be Responsible For

• Delivering a high-energy, welcoming guest experience

• Booking appointments strategically to maximize the schedule

• Driving rebooking and filling gaps in the day

• Reaching out to clients (waitlist / no walk-in list) to generate business

• Recommending retail and service upgrades

• Keeping the front desk organized, accurate, and efficient

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Who You Are

• Outgoing, talkative, and confident with people

• Naturally persuasive (you can recommend without feeling "salesy")

• Organized and detail-oriented

• Able to multitask under pressure without getting overwhelmed

• Takes initiative instead of waiting to be told what to do

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What Makes You Stand Out

• Experience in retail, hospitality, or salon/spa

• Comfortable hitting goals (rebooking %, retail, booking)

• Strong phone and communication skills

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This Role Is NOT For You If:

• You don't like talking to people all day

• You get overwhelmed in busy environments

• You prefer strict, repetitive tasks with little interaction

• You're uncomfortable recommending products or services

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Compensation & Growth

• Competitive hourly pay

• Performance-based bonuses

• Employee discounts

• Opportunity to grow into leadership roles

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Scheduling

• Day Shift 7:30 am - 2:30 pm Tuesday through Friday.

• Opportunity to pick up additional shifts as we expand (including Mondays)

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REQUIRED:

Application Questions

(Only applicants who answer will be considered)

1. Tell us about a time you recommended a product or service to someone-what did you say and what was the outcome?

2. How do you handle multiple customers or tasks at once during a busy shift?

3. On a scale of 1-10, how comfortable are you with sales? Explain why.

4. Why do you want to work in a salon environment specifically?

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We're building a high-performance team-apply only if you're ready to bring energy, accountability, and results.

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