Residential Support Staff – Milieu

Residential Support Staff – Milieu

Covered Corporation is seeking dedicated and compassionate part-time Residential Support Staff to join our milieu-based residential program for adult female survivors of trafficking. This in-person role focuses on creating a safe, structured, and client-centered environment that fosters healing, autonomy, and community engagement.

We are looking to fill the following days & hours:

Saturday & Sunday 8am-4pm, Monday & Tuesday 8am-11am, Wednesday 8am-3:00pm (29-30 hours a week)

Key Responsibilities

• Milieu Engagement & Supervision
• Model healthy boundaries, de-escalation, and grounding techniques
• Encourage residents to utilize coping skills and tolerate discomfort
• Redirect distorted thinking and reinforce therapeutic tools
• Facilitate daily groups, check-ins, and check-outs
• Support clients with skill-building tools such as ABC (Antecedent–Behavior–Consequence) sheets
• Client Engagement & Milieu Presence
• Maintain active engagement with clients throughout the entire shift
• Remain consistently present in shared spaces and initiate supportive, appropriate interactions
• Build rapport through respectful, trauma-informed, relationship-based engagement
• Observe and respond to changes in client behavior, mood, or house dynamics
• De-escalation & Crisis Response
• Identify early signs of dysregulation and intervene using trauma-informed strategies
• Utilize grounding, redirection, and co-regulation to maintain safety
• Maintain calm, regulated behavior during heightened situations
• Follow all crisis response, documentation, and communication protocols
• Structure & Accountability
• Uphold program expectations with consistency and professionalism
• Balance empathy with clear, firm boundaries
• Redirect behaviors that are disruptive or unsafe
• Reinforce daily structure, routines, and expectations
• Client & Program Support
• Assist with planning and supervising resident activities
• Ensure resident adherence to schedules and assigned chores
• Administer medications in accordance with QMAP certification
• Monitor UAs/BAs and complete sharps checkout/return procedures
• Maintain all safety protocols and program expectations
• Documentation & Communication
• Accurately document significant client interactions and behaviors
• Complete shift notes, incident reports, and internal communication
• Maintain clear, confidential, and effective communication with team members
• Adhere to company policies, Code of Ethics, and applicable laws
• House Maintenance & Safety
• Support cleanliness and organization of the residence
• Perform light household duties and basic upkeep
• Remove snow and ice from walkways as needed
• Client Transportation
• Drive clients in a 12-passenger company-owned van
• Maintain order and safety while driving and follow all traffic laws
• Provide a valid driver's license and proof of insurance
• General Expectations
• In-person, part-time position
• Staff must remain actively engaged and present throughout each shift
• Work Schedule
• Weekends:
  Saturday & Sunday 8:00am – 4:00pm
• Two residential locations & Saturday outing with another staff member
• Mondays & Tuesdays 8:00am-11:00am
• Two residential locations
• Wednesdays: 8:00am-3:00pm
• Two residential locations and our office in Parker for weekly staff meeting and occasional required trainings
• Qualifications Required
• Experience in residential, behavioral health, social services, or related direct-care settings
• Ability to remain regulated and respond effectively during crises
• Strong interpersonal skills and trauma-informed engagement
• Ability to uphold boundaries, structure, and accountability
• Competence in documentation and communication protocols
• Valid driver's license, clean driving record, and ability to drive a 12-passenger van
• Ability to pass background checks and compliance requirements
• QMAP certification (or willingness to obtain)
• Preferred
• Experience with survivors of trafficking, domestic violence, homelessness, or complex trauma
• Training in trauma-informed care, MI, DBT skills, or milieu-based interventions
• Experience facilitating groups or structured activities
• Strong organizational skills and comfort in dynamic environments
• Physical Requirements
• Ability to remain active and engaged throughout each shift
• Ability to stand, walk, and move throughout the residence for extended periods
• Ability to lift, carry, push, or pull up to 25 pounds
• Ability to navigate stairs and perform light household tasks
• Ability to respond quickly in crisis situations
• Ability to drive a 12-passenger van and assist clients in/out of the vehicle
• Ability to work in varying weather conditions, including snow/ice removal

Benefits Include

• Accrued Paid Time off & sick leave
• Some holidays paid at time and a half, according to the employee handbook

Please send resume to info and applicants will be contacted to set up an interview.