Entry-Level Tolling Customer Service

LOCATION

Parkersburg, WV

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Customer Service Agents to support walk-up inquiries, MOV pass tag issuance, and new account setup at the Parkersburg Memorial Bridge offices. This entry-level, on-site role is ideal for individuals who are reliable, eager to learn, and passionate about helping people face-to-face.

If you have experience in customer service, tech support, inside sales, or back-office support
, and enjoy working in a fast-paced environment, we encourage you to apply!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
• Assist customers with new account setup
  , MOV pass tag issuance, and general inquiries.
• Process payments using toll operations back-office systems
  .
• Handle in-person customer concerns
  , complaints, and toll-related questions.
• Support incoming customer service phone calls
  and resolve issues promptly.
• Collaborate with the customer service team to enhance the overall customer experience.
• Complete end-of-day deposits
  and generate balancing reports.
• Adhere to all attendance and scheduling requirements
  .

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• Must be 18 years or older
• High school diploma or equivalent required
• Experience with data entry
  and computer-based systems
• Fluent in spoken and written English
• Strong organizational, written, and verbal communication
  skills
• Willingness to work flexible shifts
  , including weekends
• Experience with cash handling
  on computerized systems
• Ability to evaluate, troubleshoot, and follow up
  on customer issues
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer service-oriented: empathetic, responsive, patient, and conscientious
• Ability to multi-task
  , self-manage, and stay focused
• Strong team orientation
  and interpersonal skills

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a pay check. Our team members enjoy:

• Paid Time Off
  :
  Earn PTO and paid holidays to take the time you need.
• Health Benefits
  :
  Full-time employees are eligible for…