Business Development Center

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Full Time Clerical Parkersburg, WV, Parkersburg, WV, US

10 days ago Requisition

Matheny Motors is looking for a motivated, organized, and customer-focused Service BDC Representative to support our dealership service departments. This position plays a key role in keeping our service lanes productive by scheduling appointments, following up with customers, and creating additional service opportunities.

• Answer inbound service calls, texts, emails, and online inquiries
• Schedule service appointments accurately and efficiently
• Make outbound calls to customers who are due or overdue for maintenance
• Follow up with customers regarding declined service recommendations
• Contact customers regarding recalls and manufacturer service campaigns
• Confirm upcoming service appointments and reduce missed appointments
• Assist customers with basic questions regarding service scheduling, hours, and dealership processes
• Maintain accurate customer information and notes in the CRM and dealership systems
• Follow up with customers after service visits to ensure satisfaction
• Help generate additional appointments from previous customers and unsold service opportunities
• Work closely with Service Advisors, Service Managers, and dealership management
• Maintain professional and timely communication with every customer
• Meet departmental goals for appointments scheduled, appointments shown, outbound contacts, and customer satisfaction
• Assist with customer retention campaigns and special service promotions
• Identify opportunities to improve customer retention and dealership service traffic

The ideal candidate is professional, dependable, comfortable speaking with customers, and able to manage multiple conversations and follow-up tasks throughout the day.

Previous dealership, BDC, call center, customer service, or appointment-setting experience is helpful, but we are willing to train the right individual.

• Excellent phone and communication skills
• Strong customer-service mindset
• Comfortable making outbound calls
• Organized and detail-oriented
• Ability to work in a fast-paced environment
• Basic computer and CRM experience
• Ability to work as part of a dealership team
• Strong follow-up and time-management skills

The primary goal of the Service BDC is to increase service appointments, improve customer retention, support the service department, and provide customers with a convenient and professional dealership experience.

If you enjoy working with people, staying organized, and helping customers take care of their vehicles, we would like to hear from you.