Toll Collection Agent

Position Overview

We are looking for agents to support walk‑up customer inquiries, new account set up, and MOV pass tag issuance at Parkersburg Memorial Bridge facilities. In this role, you will assist with new account set up, payment processing, general questions, and concerns. This is an entry‑level, on‑site position. Experience in customer service, tech support, inside sales, or back‑office support is a plus.

Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job.

• Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices.
• Assist customers with new account setup, questions, and concerns.
• Process payments utilizing the toll operations back‑office systems.
• Manage in‑person customer related inquiries regarding toll activities, complaints, etc.
• Collaborate with customer service professionals to improve the overall customer experience.
• Assist with incoming customer service phone calls to resolve issues.
• Complete end‑of‑day/shift deposits and balancing reports.
• Adhere to all attendance and work schedule requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry utilizing a computer.
• The ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• Ability to work shifts that will likely include weekends.
• Cash handling experience on a computerized system.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer a variety of benefits and incentives to support and reward team members.

• Paid Time Off
  :
  Earn PTO and paid holidays to take the time you need.
• Health Benefits
  :
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings
  :
  Secure your future with retirement savings programs, where available.
• Disability Insurance
  :
  Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance
  :
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance
  :
  Accident and critical illness insurance.
• Career Growth
  :
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training
  :
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment
  :
  Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code
  :
  Be comfortable while you work.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.