Medical Practice Assistant-Medicine Specialty Group

Medical Practice Assistant-Medicine Specialty Group page is loaded## Medical Practice Assistant-Medicine Specialty Group locations:
RJA Clinic: 5th FLR BLK 800time type:
Full time posted on:
Posted Todayjob requisition :
986010
** Primary Purpose
** Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience.  Coordinates activities in the clinical areas and facilities a smooth patient flow.  Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.
** Education*
* • None.
** Experience*
* • Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
• Patient registration experience preferred.
• Prefer completion of course work towards an accredited medical terminology.
• Medical Office Assistant experience or training a plus.
** Equivalent

Education and/or Experience *
* • Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.
** Skills or Special Abilities*
* • Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
• Must be able to demonstrate competency required as applicable to specialty area.
• Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
• Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
• Must have working knowledge of medical terminology.
• Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
• Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
• Must be able to solve problems within the guidelines of established policies and procedures.
• Must be able to adjust to multiple demands, shifting priorities and rapid change.

Virtual Care Only:
* Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
* Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team.
* Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.
* Confident with technology, specifically electronic medical record, video encounters and computer applications.
** Responsibilities
* * Proficiently performs patient service activities in coordination with clinical team, including but not limited to:
* Ensures patient and family comfort, safety, privacy and confidentiality at all times.
* Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient.
* Greets patients and families making them feel welcome and wanted.
* Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily.
* Keeps patients and families informed of wait times and any other circumstances that may impact the visit.
* Stays cognizant of clinical/area needs to facilitate patient care and flow.
* Assess patient experience at the end of each visit to determine if patient needs were met.

Virtual Care Only:
* Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals.
* Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).Coordinates clinic/area activities…