Office Manager; Transportation Engineering Technician III

Office Manager (Transportation Engineering Technician III)

The State Highway Administration's (SHA) District 4 (Baltimore County) is currently recruiting for an Office Manager (Transportation Engineering Technician III) position. This position is open to anyone who meets the minimum and selective qualifications listed below. This is a position specific recruitment. The resulting list of eligible candidates will be used to fill this vacancy or function only. You will need to reapply for any future recruitment conducted for this job classification.

Nature of Work:
This position provides administrative and technical program support to the District 4 Traffic Engineering Division. The main purpose of this position is to manage the District Four Traffic Engineering Division's office operations, requiring thorough knowledge of the organization, policies, and programs under this office's jurisdiction. The District Traffic office responds to various customers, internal and external. The Office Manager supports the Assistant District Engineers – Traffic (ADE-T), Chief Traffic Operations Engineer, and the team leaders in preparation of citizen correspondence, customer complaint responses, and Administrator correspondence.

This position responds to in-person, written, and telephone inquiries from elected officials, local government, community associations, internal offices, and the public concerning studies, reports, programs, policies, etc., and ensures that all Customer Care Management System (CCMS) and District Traffic Tracking System (DTS) requests are responded to and updated appropriately. The Office Manager manages a tracking database for all work assigned to the office and maintains all filing to ensure that all work is properly documented.

This role also participates in developing organizational charts, procedural manuals, and standard operating procedures. Lastly, the Office Manager develops and maintains workflow processes in coordination with the ADE-Ts, Chief Traffic Operations Engineer, and Team Leaders and provides support to the office's performance management and measurement efforts.

Minimum Qualifications:

Education :
Graduation from an accredited high school or possession of a high school equivalency certificate. Experience :
Three (3) years of experience in technical engineering related work in the areas of design, traffic, construction, materials testing, engineering surveys, maintenance, or planning.

Selective

Qualification:

One and a half (1 ½) years of experience in traffic engineering related work.

Preferred

Qualification:

The ideal candidate should have excellent oral and written communication skills. Notes:
1. Applicants may substitute education in a civil engineering curriculum at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.
2. Applicants who possess an associate's degree in engineering, construction management or surveying or surveying technology from an accredited community college, college or university are considered to have met two years of the required experience.

Candidate must possess a motor vehicle operator's license valid in the state of Maryland.

All applicants must submit an application online at  (use of this option allows the application to be saved). Resumes will not be accepted in lieu of a completed application. To receive credit for your work history and credentials you must list the information in the online DTS-1 application form. You may refer to a resume only to expand on information offered in the body of the online DTS-1 application.

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience in your application. This includes, but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties.

Applications must be submitted online by the closing date. If you have any questions, please contact the Office of Administration at the number(s) listed below:

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification from employment. Bilingual applicants are encouraged to apply.

The state of Maryland offers excellent health and leave benefits, 401k benefits, pension plan, a free transit program, and advanced education and training opportunities.

Please Note:

The State Highway Administration is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally…