EMS Operations Manager

Job Address: 6455 Pearl Rd. PArma Heights, OH 44130

Pay Range: $60k-70k/annually, depending on experience. Includes bonuses!

The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.

• Meet with Operations Supervisors daily to assess and review day-to-day operations.
• Duties will include the review and approval of staffing, scheduling, and related issues.
• Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
• Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations.
• Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
• Will identify and work to improve administrative and operational functions for Lynx EMS, LLC.
• He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues.
• If required, all guidance will be documented in written form.
• Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
• Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
• Work and maintain a full-time regular work schedule.
• Verify staffing for all shifts is met.
• Participate in the full range of human resources responsibilities.
• Write, receive, review, and approve staff reports, records, and related paperwork.
• Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
• Submit reports on all incidents, accidents, and work-related injuries and exposures.
• Participate in interviewing and selection process as needed.
• Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
• Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
• Attend external and internal meetings as may be necessary/required.
• Remain accessible by phone while off duty.
• Other tasks that may be assigned or required to ensure operational integrity.

• Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
• Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
• Knowledge of inventory maintenance and control.
• Knowledge of the basic principles of management and supervision.
• Knowledge of basic record keeping, records and case management.
• Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
• Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
• Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill effectively communicating in both oral and written form.

• Good physical fitness with the ability to function effectively in all different types of environments.
• Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
• NOTE:
  
  There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.

• The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
• The operation is responding to calls and sites as outlined within dispatch protocol.
• Determining compliance with established policies and procedures.
• Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
• Oversee and/or participate in the full range of human resources responsibilities.
• Reporting:
  Verify all EPCR reports have been submitted and signed off for billing.
• Verify any trailing documentation has been uploaded and attached to the appropriate trip.
• Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
• Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.