Sales Supervisor

Job Summary

AYR Wellness’ Sales Supervisor is accountable for managing the dispensary’s sales floor in cooperation with the Assistant Manager and Lead Budtender(s); this includes opening/ closing the store, managing breaks, controlling the flow of patients, being responsive to questions/concerns of patients, assisting bud tenders with any questions/concerns while engaging patients and ensuring all cash controls are being executed consistently. When managing the business, the Sales Lead Supervisor must be specifically focused on patient care/ customer service, employee engagement and driving profitability via a positive patient experience.

The Sales Lead Supervisor is expected to achieve said goals through educating their teams, inspiring operational efficiency, and delivering effective coaching. The Sales Lead Supervisor reports to the Dispensary Store Manager.

• Executes:
  • Maintaining all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations
  • All Opening/ Closing Procedures (including all cash accounting procedures and reporting for end of day)
  • Cash handling standard operating procedures including register checks to ensure there are no variances between cash actual and POS software
  • Ensure dispensary operations are prepared for service and patients
  • Overseeing the salesfloor to ensure a positive patient experience
  • Identify and address employee issues on a timely basis. Document appropriately in the Accountability Log. Make Dispensary Store Manager aware of any concerns regarding the performance management of employees
• Informs & Educates:
  • Team by executing Product Knowledge Training to ensure the team is well‑educated on the PA Medical Marijuana program, fundamentals of cannabis as well as our entire menu of products
  • Onboard and train new hires in accordance with company standards
• Routines Daily:
  • Opening and closing the dispensary o See Opening/Closing Procedures Guides
  • Host one minute-meetings/ team huddles to inform team about promos/ new products, updates to ops and announcements
  • Ensure the cleaning checklist is being consistently completed and all COVID-19 protocols are being met.
  • Managing Online Orders/ Curbside Reservations in an organized and timely manner
  • Sales floor observations, giving coaching/ feedback to bud tenders on how they communicate & engage with patients as well as on how they recommend products
  • Maintaining store presentation in terms of visual assets and cleanliness
  • Address and Resolve Patients’ Concerns
  • Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready
• Weekly:
  • Conduct Tech sweep to ensure all technology is working properly and contact IT if repairs are needed
  • Ensure that the visitor log is being fully filled out on a consistent basis with all necessary verifications provided

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.

High school diploma/GED required

• 1-3 years
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions;…