Dispensary Tech

Job Summary

The Dispensary Technician is responsible for providing patients with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the technician fosters an environment that is compassionate, genuine, and respectful, contributing to a forward‑thinking, inclusive culture at Ayr Wellness.

• Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the premium cannabis products offered.
• Ensures patient questions or concerns are resolved quickly and completely, communicating any requests or unresolved concerns to management immediately.
• Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted and confidential information is maintained appropriately.
• Accurately receives, coordinates, and fulfills patient orders using the POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume, initiates continued learning activities, creates an engaging environment, and assists in keeping the dispensary properly stocked, clean, tidy, and in operating order while maintaining a “patient first” focus.
• Follows compliance practices and prevents diversion of medical cannabis to anyone other than authorized patients.
• Assists in processing and monitoring floor stock and participates in daily inventory counts.
• Fosters a positive work environment, treats everyone with dignity and respect, and promotes curiosity about cannabis.
• Performs opening and closing procedures.
• Acts as the critical link between Ayr Wellness and patients, providing an amazing, stress‑free, and helpful experience.
• Maintains the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.

• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem‑solve in a professional manner.
• Must be 21 years of age or older.
• Able to pass all background checks.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with patients, caregivers, and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high‑volume environment.

High school diploma/GED required.

1‑3 years’ experience working in retail or other customer service positions; cannabis experience is a plus.

Customer Obsessed – Dedicated to creating a remarkable experience for customers; builds rapport and maintains meaningful and effective relationships, creating trustful, authentic connections; viewed as a good listener and is easy to approach. Adaptable / Flexible – Effectively manages change and adjusts comfortably to new people and processes; multi‑tasks and handles ambiguity and stress well while remaining positive. Learning on the Fly – Learns quickly when facing new problems;

a relentless and versatile learner, open to change. Direct reports – No direct reports.

• Able to accommodate scheduling that may include varied shifts, weekends, and some holidays.
• Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances, and exits.

• Frequent communication with patients and caregivers about medical conditions and symptoms, requiring accurate information exchange.
• Frequent operation of computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
• Must remain in a stationary position when checking in patients or operating the register.
• Must observe and assess patient entry via cameras and inspect patient IDs upon entry.
• Frequent communication with other staff via walkie‑talkie or headset.
• Constantly positions self throughout sales transactions by maintaining the computer/POS, collecting products, and retail bags.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.