Senior Field Service Representative

Senior Field Service Representative

Eaton’s Engineering Service & Systems Division is currently seeking a Senior Field Service Representative. This role can be located out of either Parma, OH or Southfield, MI.

The expected annual salary range for this role is $84,000 – $123,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead FSR teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.

• Guaranteed 40‑hour base pay, eligible for overtime and travel premiums.
• Career growth, mentorship and safety training.
• Company vehicle, toolkit, and phone.
• Tuition assistance for ongoing learning.
• Leads program with bonus pay.
• Opportunities across 32 service branches.

• Basic Qualifications
  • High school diploma or higher with a minimum of 5 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems.
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
  • Must be able to work in the US without corporate sponsorship now or in the future.
  • Must have a valid driver’s license.
  • Candidates must reside within 50 miles of either Parma, OH or Southfield, MI.
• Preferred Qualifications
  • Associate degree or higher from an accredited institution.
  • Bachelor’s degree in Engineering from an accredited institution.
  • Electrical or General Contractor’s License.
  • Professional Engineering License.
  • Experience performing power quality measurements, troubleshooting, analysis as well as protective relays.
  • NICET/NETA certification.

• Successfully complete and maintain compliance with Eaton’s safety program and policy; this includes role‑applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re‑certifications thereafter.
• Submit to periodic customer‑required background and drug screenings.
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle.
• Must be able and willing to obtain Department of Transportation (Use the "Apply for this Job" box below). qualification and comply with all DOT regulatory requirements, if required.
• Understand 3‑phase power systems and low, medium, and high voltage power distribution equipment.
• Perform physically demanding tasks, including standing, walking, stooping, squatting, kneeling, reaching above, below shoulder level, lifting, carrying, pushing, pulling, and using hands to handle and feel; frequently required to climb; regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull > 50 pounds with assistance; may be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poorly lit, ventilated, dusty environments, or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for equipment assembly.
• Strong problem‑solving and logical thinking skills.
• Works well under time constraints and in stressful situations.
• Explains technical problems and solutions.
• Collaborates effectively with the team to meet project deadlines.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.