Customer Order Fulfillment Specialist

Job Title

Customer Order Fulfillment Specialist

1200 Anderson Corner Rd, Parma,

Hybrid – 3 days onsite / 2 days remote

8:00 AM to 05:00 PM; 1 Hour Lunch;
Monday – Friday

• High School Diploma required with a minimum of 4 years’ experience in customer service.
• Bachelor’s Degree or some college preferred.

• Minimum of 4 years of customer service or order management experience.
• Experience working in cross‑functional/global environments.

• Experience with ERP systems (e.g., SAP S/4
  
  HANA preferred).

• Order management.
• Customer master data.
• Billing/invoicing processes.

• Microsoft Excel (pivot tables, data analysis).
• CRM tools (e.g., Salesforce).
• Reporting tools (Power BI is a plus).
• Service level agreements (SLAs) and KPIs.

• Ensure data accuracy and compliance with company policies.
• Influence without direct authority.
• Work closely with Sales, Supply Chain, Finance, and Logistics.
• Excellent verbal and written communication.
• Manage difficult customer conversations professionally.
• Stakeholder management skills across regions/functions.

• Support domestic and/or international sales operations through the effective coordination and management of core Order‑to‑Invoice processes.
• Coordinate inventory allocation, invoicing, customer master data maintenance, contract compliance, and bookings management.
• Communicate professionally with customers, the sales network, and internal stakeholders to ensure seamless process execution and high customer satisfaction.
• Manage the full Order‑to‑Invoice lifecycle for customer orders using evolving company systems (SAP, Salesforce, M3, etc.).
• Independently manage assigned accounts (domestic and international seed dealers and direct customers) through direct interaction with the customer and sales team members.
• Coordinate with bookings, confirm orders, and input order data into the ERP system, allocating appropriate batches to ensure timely delivery of goods.
• Establish and maintain a collaborative climate with internal and external customers, providing administrative support to Sales Managers and Account Managers.
• Actively seek solutions when the organization cannot meet customer expectations, serving as a focal point for order‑related challenges and solutions, including suitable substitutions.
• Communicate with external and internal customers and stakeholders regarding processes, delays, requirements, inventory, and shipping.
• Evaluate and manage customer complaints using established procedures, register claims, and provide input and proposals related to customer complaints and issues.
• Occasionally visit customers, Crop Sales Managers, Account Representatives, and other internal personnel to ensure customer expectations are met or exceeded and attend relevant meetings as needed.