Study, Student Ambassador; Student Affairs

Location: Western Campus

Reports To: Student Success Specialist

Recruitment Type: Internal

Requisition : req
7126

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

By the end of the training/program, Student Ambassadors will be able to:

• Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse student populations.
• Apply active listening skills to identify student needs and provide appropriate support or referrals.
• Maintain professionalism and confidentiality while handling student information and concerns.

• Explain basic college processes including admissions, class registration, financial aid, and student support services.
• Navigate and demonstrate the use of My Tri-C Space and other college systems to assist students successfully.
• Provide accurate campus directions and information about college departments, offices, and resources.
• Identify appropriate campus resources and refer students to the correct departments when needed.

• Assist students with completing applications, registering for classes, and accessing online tools and services.
• Troubleshoot common student technology or account issues using college systems and resources.
• Utilize critical thinking and problem‑solving skills to support students efficiently and effectively.

• Demonstrate leadership skills by serving as a positive representative of the college.
• Develop confidence in public speaking, peer support, and student engagement.
• Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
• Exhibit responsibility, dependability, and time‑management skills in daily duties.

• Foster a supportive and inclusive environment that encourages student success and belonging.
• Promote college events, services, and opportunities that enhance student engagement and retention.
• Recognize signs when students may need additional academic or personal support and make appropriate referrals.
• Have completed at least 6 credit hours at Tri‑C.
• Minimum GPA of 2.5.
• Consistently maintain 6 credit hours each semester.
• Maintain satisfactory academic progress.
• Adhere to College’s confidentiality policy.
• Successfully pass background/drug screening.
• Must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills.
• Provides support to students during peak periods.
• Assist students with My Tri‑C Space.
• Provide campus tours.
• Assist with on and off campus events such as open houses, NSO, college fairs, high school visits.
• Must participate in leadership programs and attend student success workshops.
• Other duties as assigned.

Special

Note:

Number of Openings (15)

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.