Patient Service Manager

Location:

US-OH-Ohio-Virtual Pay Rate:

Salary - Salary Plan, 62,500.00 USD Annual

Work Shift:

All salaried managers are expected to work 50 to 55 hours per week. (United States of America)

Job Description We’re looking for a friendly, compassionate leader to join our culinary team!

Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.

Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

Lead and manage team member recruiting, training, and development

Perform daily inspections, patient rounding, assessments, coaching, and counsel team members

Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs

Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment

Take action and provide excellent customer service to correct any issues that occur

Implement, manage, and maintain the patient ambassador program for high-quality service

Collaborate with department, facility, and company leadership to achieve goals

Stays informed on patient satisfaction updates, current trends

Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.

Participates in patient experience workshops and projects led by the organizations

Skills

Interpersonal

Skills:

Ability to interact with individuals of all backgrounds

Communication:
Effective written, spoken, and non-verbal communication

Customer Service:
Service-oriented mentality with a focus on exceeding expectations

Professionalism:
Maintain a positive and professional demeanor

Proactivity:
Self-motivated with the ability to effectively prioritize projects and needs

Team Player:
Willingness to provide support where needed to achieve outcomes

Business Ethics:
Demonstrate integrity, respect, and discretion in all business dealings

Organization:
Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

Experience managing a team and in customer service

Computer experience with word processing, spreadsheets, and various software

Must be willing to relocate for promotion opportunities

Must have or be willing to obtain a valid Serve Safe certification or equivalent

Not Required but a Big Plus Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred

Working knowledge of Press Ganey/NRC Picker

What We Offer Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing training

Important to Know Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.

Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

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