Technology Applications Specialist

Position: Technology Applications Specialist

Location: Parma, OH (onsite)

Pay:$22.21 to $28.00 per hour based on experience, technical skills, and overall fit

Schedule: Monday - Friday, 8:00 AM to 5:00 PM

Build Your Career in Enterprise Technology Support

PRT Staffing is seeking a Technology Applications Specialist to join a growing team supporting business critical software applications that power production, workflow automation, customer fulfillment, and operational success. This is an excellent opportunity for someone who enjoys solving technical problems, supporting users, improving business processes, and working with a variety of enterprise applications.

If you are passionate about technology, enjoy troubleshooting, and want to grow your career in application support and business systems, we want to hear from you.

As a Technology Applications Specialist, you will help maintain, support, test, troubleshoot, and optimize software applications used throughout daily operations.

• Support enterprise software applications and business process systems
• Troubleshoot and resolve application related issues
• Assist users with software functionality and workflow questions
• Monitor application performance and recommend improvements
• Document issues, solutions, and process updates

• Support workflow automation platforms and production management systems
• Assist with onboarding new customers and software implementations
• Participate in User Acceptance Testing and Quality Control activities
• Support print on demand, workflow, and production applications
• Configure and maintain application settings and workflows

• Respond to application support requests and incidents
• Track issues through ticketing and support systems
• Escalate complex technical issues when necessary
• Communicate effectively with users and project stakeholders
• Identify opportunities to improve business processes and workflows
• Assist with optimization and automation projects
  
  Support testing and deployment of system enhancements
• Maintain accurate technical documentation and support materials

Experience supporting one or more of the following technologies is highly preferred:

• Business process applications
• Service Now or similar ticketing systems
• User Acceptance Testing (UAT)
• Quality Assurance or Quality Control processes

• Active Directory fundamentals
• Other scripting or automation languages

• Bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field preferred. Equivalent professional experience will also be considered.
• Strong computer troubleshooting and technical problem solving skills
• Proficiency with Microsoft Office applications
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities in a fast paced environment
• Strong analytical and critical thinking skills
• Customer focused mindset with a commitment to providing exceptional support

Ready to take the next step in your technology career? Apply today and join a team where your technical skills, problem solving abilities, and commitment to customer support can make a real impact every day.