IT Systems Administrator

IT Systems Administrator

Reports to:

Chief Administrative Officer

Position Type:
Full-time | Salary: $76,093 annually |

Hours:

Mon. – Fri., 8:30 a.m. to 4:30 p.m.

All new hires will need to meet vaccination requirements or request an exemption and submit a TB Baseline as outlined in the CCBH Vaccination Policy.

• Bachelor's degree or certificate in Computer Science, Technology, or a related field.
• Minimum of five years of related IT & supervisory experience including Microsoft Server, telecommunications, hardware/software, and security implementations, OR seven years of experience (with an Associate’s degree), OR three years of experience (with a Master’s degree), OR one year of experience (with a Ph.D.).
• Working knowledge of networking, security, telecommunications, and PC hardware/software applications.
• Demonstrated knowledge of regulatory standards and CCBH policies.
• Strong knowledge of web-based project management and file sharing platforms (i.e., Basecamp, Dropbox, etc.)
• Ability to efficiently multi-task on a daily basis.
• Proficiency with use of PC hardware & basic software (i.e., Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.).
• Strong customer service, verbal and written communication skills, and effective presentation skills. Strong interpersonal relationship skills including cultural sensitivity & competence.
• Strong relationship management & training skills.
• Proficiency with use of databases and for data querying and reporting.
• Strong leadership ability.
• Ability to provide administrative leadership including decision-making, problem solving and delegation of authority.
• Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to preserve confidentiality of program & agency records.
• Mathematical aptitude necessary to develop program budgets and monitor revenue/expenditures.

• Serves as a member of CCBH’s Senior Leadership Team. Participates in the creation and execution of the agency’s vision, mission, and strategic plan. Leads agency IT planning & strategy activities.
• Develops, implements, and monitors IT policies and procedures to ensure accurate and efficient outcomes. Recommends revisions and completes any updates to IT policies and processes through the Policy & Procedure Committee or Board action as necessary. Provides guidance & consultation to employees and management staff on IT policies and processes.
• Manages technical support operations and provides guidance to CCBH staff regarding purchase, installation, and maintenance of new computer hardware and software.
• Provides strategic direction/guidance to agency leadership on mandatory/necessary IT system updates.
• Oversees the implementation of strategic/mandatory modifications to agency IT infrastructure. Manages the end-of-life disposition of devices and other tracked technology assets.
• Performs CCBH network setups & security. Maintains data backups on servers, networks printers, scanners, and server base software. Monitors & maintains network hubs, routers, and firewalls.
• Conducts the research, purchase, and installation of new CCBH hardware, networking, and software products.
• Maintains landline and mobile telecommunication systems, equipment, and functionality.
• Monitors building security infrastructure including security systems & recording equipment, access points, panic buttons, and fire alarms.
• Monitors computer controlled facility operations including HVAC interface and backup generator contraband testing.
• Manages the maintenance of staff PC hardware & software including repair or replacement of defected equipment, and maintenance of PC virus and/or malware protection. Serves as the escalated responder to agency IT issues.
• Establishes and administers CCBH staff email accounts, spam filters, and encrypt ions.
• Monitors the budget(s) of the IT systems area and develops budget proposals for consideration. Approves purchases and ensures expenditures are within approved budgets.
• Provides assistance with technology equipment setups (i.e., webinar setups, projector setups, PA…