General Manager Heavy Truck Division

Job Details

Location:

Cleveland Freightliner - Parma, OH 44130

Salary Range: $90,000.00 - $ Base + Commission/month

• Lead the dealership with integrity, accountability, professionalism, and a customer-first mindset.
• Build and maintain a high-performance culture focused on execution, teamwork, employee engagement, and operational excellence.
• Develop department managers through coaching, accountability, performance reviews, and succession planning.
• Promote collaboration between departments to maximize customer retention and dealership profitability.
• Ensure alignment with company vision, values, policies, and strategic initiatives.
• Drive a culture focused on continuous improvement, leadership development, and operational discipline.

• Maintain full responsibility for dealership Profit & Loss performance.
• Develop and execute annual operating budgets and business plans.
• Monitor daily, weekly, and monthly financial performance including:
  • Sales
  • Gross Profit
  • Net Profit
  • Expense Control
  • Absorption / Fixed Coverage
  • Inventory Levels
  • Cash Flow
• Ensure dealership achieves targeted ATD operational benchmarks and company financial objectives.
• Identify operational inefficiencies and implement corrective action plans.
• Manage departmental expense controls while protecting customer experience and operational capacity.

• Oversee all dealership departments including:
  • New Truck Sales
  • Used Truck Sales
  • Service
  • Parts
  • Administration processes
• Ensure departments operate with consistent processes, accountability, and measurable KPIs.
• Drive operational efficiencies that improve technician productivity, labor utilization, inventory turns (Truck & Parts), and customer uptime.
• Monitor open repair orders, aged inventory, work-in-process, and departmental productivity metrics.
• Ensure dealership facilities, equipment, and operations maintain professional standards and regulatory compliance.

• Develop and maintain strong relationships with fleet customers, owner-operators, municipalities, vocational accounts, and strategic business partners.
• Ensure high levels of customer satisfaction and long-term customer retention.
• Support growth initiatives in truck sales, service, parts, mobile service, telematics, and leasing opportunities.
• Maintain awareness of local market conditions, competitive activity, and customer trends.
• Participate in community, OEM, and industry events that strengthen dealership visibility and relationships.

• Drive dealership growth through strategic business development initiatives.
• Work closely with department leaders to improve:
  • Sales penetration
  • Market share
  • Service retention
  • Parts growth
  • Fleet account development
  • Customer loyalty
• Review sales pipelines, prospecting activity, and customer follow-up processes regularly.
• Ensure effective inventory management strategies for both new and used truck operations.

• Recruit, develop, and retain top talent throughout the dealership.
• Support employee training and development initiatives.
• Ensure performance expectations are clearly communicated and consistently managed.
• Promote workplace safety, compliance, and professional conduct.
• Partner with HR on hiring, onboarding, employee relations, and performance management matters.

• Departmental Profitability
• Gross Profit Performance
• Expense-to-Gross Profit Ratios
• Net Profit Performance
• Fixed Absorption / Fixed Coverage

• Technician Productivity & Efficiency
• Labor Utilization
• Effective Labor Rate (ELR)
• Service Sales Growth
• Parts Gross Profit & Inventory Turns
• Open RO Management
• Used Truck Aging
• New Truck Inventory Turns

• Customer Satisfaction Scores
• Customer Retention
• Fleet Account Growth
• OEM Performance Metrics

• Employee Retention
• Training Participation
• Department Accountability
• Process Compliance
• Safety & Risk Management

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

• Minimum 7–10 years of progressive dealership leadership experience.
• Heavy Duty Truck dealership experience strongly preferred.
• Strong understanding of dealership financial statements and operational metrics.
• Proven leadership experience managing multiple departments and leaders.
• Strong communication, organizational, and problem-solving skills.
• Demonstrated ability to improve profitability, operational performance, and culture.
• Experience with dealership management systems and operational reporting tools.
• Valid driver’s license required.

• Experience with ATD operational benchmarks and dealership best practices.
• OEM dealership leadership…