Jimmy John's Shift Lead

Job Summary:

Shift Leads run a shift, but do not have authority over other employees. The Shift Lead’s job is to ensure high levels of customer satisfaction and to confirm that operational standards are maintained at all times during their shift.

Duties and Responsibilities:

Ensures that every customer receives world-class customer service.

Routes deliveries and serves drivers to maximize delivery business and speed within the four walls of the restaurant.

Completes and oversees daily food preparation (opening procedures, meat and vegetable slicing, bread production.)Completes and oversees opening and closing procedures.

Executes systems and procedures with 100% integrity and completeness. Completes daily paperwork as necessary.

Responsible for 100% of the cash drawers at all times during the shift.

Displays a sense of urgency in all tasks.

Knowledge, Skills, and Abilities Must be able to read and write and communicate in English.

Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.

Must be able to lift 50 pounds.

Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance and a clean driving record.

Special Requirements :

Willing to work evenings, holidays, weekends as business dictates.

Ability to establish priorities, work independently and proceed with objectives with minimal supervision.

Ability to handle and resolve customer threats and issues.

Ability to handle stress and a high-volume enterprise.

The Company will consider requests or exceptions based on legally protected religious observances, as reasonable accommodations to an employee’s disability, or as otherwise required by  a Shift Lead at Jimmy John’s – Run the Shift, Rock the Sandwiches!

Excited by high-energy shifts and keeping everything moving smoothly? Jimmy John’s is looking for a Shift Lead to take charge when the General Manager isn’t on duty. You’ll make sure every sandwich is perfect, every customer leaves happy, and the team stays sharp, fast, and on point.

This isn’t just a job—it’s a chance to lead a talented crew, gain real leadership and operations experience, and grow your skills with paid training. If you’re organized, energetic, and ready to step up, this is your moment to shine!

We offer significant opportunities for full-time employment and advancement opportunities for dedicated, hardworking team members. A majority of our store and corporate leadership started their employment with us as a part-time Delivery Driver or In-Shop! We provide paid time off and health insurance options for all eligible hourly employees as well as a free meal program and significant manager training opportunities.

Supplemental Pay and Reimbursements:

Tips Benefits:

Full-time team members (30+ hours/week) are eligible for our benefits package, which includes:

Dental Insurance Medical Insurance Vision Insurance Retirement plan with employer match

Paid Time Off Part-time employees (under 30 hours/week) are eligible for:

Paid Time Off Brand

Summary:

This Franchisee is an affiliate of several entities which independently own and operate Jimmy John’s Sandwiches franchise locations. Our company is based in Illinois, operating 100+ Jimmy John’s stores in 7 states (Colorado, Illinois, North Carolina, Ohio, South Carolina, Texas and Wisconsin) and we are continuing to grow with new store development and acquisitions. We strive to be the BEST Jimmy John’s Franchisee group, deliver EXCEPTIONAL customer service and provide GREAT CAREER OPPORTUNITIES to our team members.
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