Licensed Optician - Middleburg Heights, OH - LensCrafters

Requisition : 914637
Store #: 000249 Lens Crafters
Position: Full-Time
Total Rewards:

Benefits/Incentive Information

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Licensed Optician delivers the brand value proposition and helps establish Lens Crafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high‑quality eyewear that exceeds our customers’ expectations.

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Act as a leader in optical acumen
• Take & record measurements; accurately adjust or fit eyewear with attention to detail, ensuring finished eyewear meets standards & customer needs
• Assist team with complex product needs & prescriptions
• Use technology accurately and thoroughly despite time pressure & customer volume; demonstrate exceptional product knowledge and effective use of appropriate tools
• Proactively explore root causes of issues, forward‑think solutions, and ensure customers are satisfied & expectations exceeded in a solution‑driven manner
• Multi‑task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on brand KPIs & competencies
• Take pride in store appearance; help keep the store clean, attractive & organized
• Inform management of safety opportunities; demonstrate safe work practices
• Be resourceful, self‑motivated, and committed to continual learning, improvement & results
• Adhere to company policies & procedures, including discounts, promotions & inventory management

• High School graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales skills – ability to use & carry an iPad/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

• Previous customer service & retail experience

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

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