Field Service Representative

Eaton’s ES AMER ESS division is currently seeking a Field Service Representative in the Parma, OH region. This travel-based role covers the territory between Parma, OH and Southfield, MI with expected travel between 50% and 75%. Company vehicle, mobile phone, laptop and PPE are provided.

The expected annual salary range for this role is $69,000 – $101,000 per year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in the following:
  Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design
• Generate timely and accurate service reports on work, product performance, and warranties

• Guaranteed 40‑hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

• High School Diploma or GED equivalent or higher with a minimum of 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of an accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered
• Must have a valid driver's license

• Bachelor’s degree in Engineering from an accredited institution
• Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

• Successfully complete and maintain compliance with Eaton’s safety program and policy; this includes role‑applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re‑certifications thereafter
• Submit to periodic customer‑required background and drug screenings
• Must have the ability to work variable hours, including nights and weekends, and travel within the district/state/region/country based on customer requirements
• This position requires you to drive an Eaton vehicle
• Must have the ability to obtain Department of Transportation (Use the "Apply for this Job" box below). qualification and comply with all DOT regulatory requirements, if required
• Understands 3‑phase power systems and low, medium, and high voltage power distribution equipment
• Practices electrical safety measures
• Performs physically demanding tasks, including standing, walking, stooping, squatting, kneeling, and reaching above, to, and below shoulder level; lifting, carrying, pushing, pulling, and using hands to handle and feel. Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem‑solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explains technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.  for more detail:
Eaton Benefits Overview.