Outreach & Linkage Liaison

POSITIONS AVAILABLE

Position: Outreach & Linkage Liaison
Reports to: Supervisor
Position to be filled: October 5, 2026
Position Type: Full-time, Bargaining
Starting Salary: $43,991 annually
Hours: Mon. – Fri., 8:30 a.m. to 4:30 p.m.
Evenings & Weekends as required

Vaccine Policy: All new hires will need to meet vaccination requirements or request an exemption and submit a TB Baseline as outlined in the CCBH Vaccination Policy.

• HS Diploma or equivalent required with experience;
  Bachelor's degree in Social Work, Psychology, or related field.
• Minimum of three years of experience in outreach, intervention, mediation, and/or community health services.
• Valid driver's license and insurance at time of appointment; reliable transportation.
• CPR and first aid certificates required within 6 months of employment
• Ability to efficiently multi-task on a daily basis.
• Strong knowledge of community resources.
• Proficiency with use of PC hardware & basic software (i.e., Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.). Strong proficiency with Microsoft Excel.
• Good customer service, verbal and written communication skills, and effective presentation skills. Good interpersonal relationship skills including cultural sensitivity & competence.
• Proficiency with use of databases and for data querying and reporting.
• Ability to preserve confidentiality of program participation records.

• Provide immediate trauma-informed crisis intervention and emotional support to survivors of violent injury and their families within the hospital setting, promoting safety, stabilization, and healing.
• Coordinate care and violence prevention efforts by collaborating closely with hospital staff and community partners to reduce retaliation, re-injury, and ongoing safety risks.
• Facilitate continuity of support beyond discharge by connecting survivors to case management, mentoring, and community resources that address long‑term health, wellness, and social needs.

• Have experience working with at‑risk youth ages 13-26 in gang intervention and mediation.
• Have knowledge of local community resources and ability to navigate resources and systems to meet community needs.
• Have ability to motivate youth and manage behavior problems.
• Be recognized as a credible messenger having personal experience with at‑risk behaviors.
• Reside in and be familiar with Greater Cleveland area neighborhoods.
• Have ability to work a flexible schedule that includes late evenings, weekends, and holidays

• Conducts outreach to identify individuals and families who are eligible for services. Identifies alternative resources for those who are ineligible for clinics and/or programs.
• Meets with clients and families to assess eligibility to enroll in programs/services. Gathers all necessary information and obtains consent to begin providing linkages and services.
• Facilitates the completion of documents and enrollment of clients and families in programs/services.
• Collaborates with hospital staff, community members, and agencies to assist with identification and outreach to potential clients for agency programs/services.
• Establishes and maintains internal and external relationships and leverages relationships to maximize program and campaign effectiveness.
• Represents CCBH at community meetings, workshops and events to stay abreast of changes in healthcare regulations that may impact program participants.
• Represents CCBH as a participant at coalition and/or subcommittee meetings. May lead coalition and/or subcommittee meetings.
• Participates in program planning activities and provides input regarding new programming and/or service improvements.
• Participates in public health emergency activities as needed.
• Collaborates with internal and external partners on special projects as assigned.
• May be required to operate agency-owned fleet vehicles at offsite service locations.
• Performs other duties as assigned.

Final date to receive applications:
September 11, 2026

Bilingual Applicants Welcome

Employees hired for a position that is funded in whole or in part by a…