Procurement Specialist II

Position Summary: The Service Specialist is responsible for providing tier service support to all inquiries related to Procure-to-Pay process areas (Requisition, Purchase Orders, Procurement Channels, Contracts, Catalogues, Invoices, Procurement Policy etc.). He/She is responsible to train end-users and perform ongoing document and procedures maintenance. He/She will assist with service center – related process implementations. The Specialist will manage the relationship with internal clients, suppliers and Finance.

He/She will ensure to deliver sourcing results to contribute to saving targets while ensuring that Service Level Agreements with the business are being met. He/She will ensure alignment with Procurement Category and Country Managers on Sourcing Strategy and Sourcing execution. He/She will contribute to the fulfillment of team targets and KPI's and support operational excellence and continuous improvement initiatives.

• Requisition Approval and Denial
• PO Maintenance Activities
• Provide assisted buying services as needed
• Order follow up with Supplier (expediting)
• Direct requestor to correct buying channel to ensure policy/contract compliance
• Train end users on existing processes and familiarize them with content available in iProcurement
• Respond to inquiry received for all relevant P2P process areas
• Ticket Management
• Reporting and analyzing
• Recognize and communicate potential issues to Service Lead
• Contribute ideas and actions towards the continuous improvement of service center – related processes within area of influence
• Identify potential problems and/or delays in processing correspondence and deliveries and notify appropriate staff
• Stakeholder management
• Perform ad hoc activities associated with the role as required

• P2P process and system knowledge
• Strong Service orientation
• Training skills
• Problem Solving Skills
• Hands-on mentality
• Excellent Stakeholder Management skills (manage escalations from business and suppliers)
• Ability to recognize the appropriate style, level of detail, and message for the audience.
• Ability to work in a team setting with a diverse group of employees and managers across regions
• Process
  - Addresses process efficiency, continuous improvement, value improvements, idea generation, implementation of improvements, supplier engagement in idea generation and improvement and contractual limits and opportunities for improvement.
• Effective in executing all purchasing processes, including established processes for actions to be taken when variances from established service levels occur or when data discrepancies arise.
• Supply Chain Management
  - The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer.
• Procurement Systems
  - Utilizes procurement systems along with company policies and procedures to ensure the most cost effective and efficient method of procuring goods and services.
• Conditioning and Information Control
  - Influencing the perceptions of others by behavior and messages.
• Ethics
  - Demonstrates Purchasing Code of Conduct is in place and continually improving.
• Exemplifies the company's core values.
• Process, Policies and Procedures
  - Demonstrated ability to follow rules, procedures, processes of the supply organization.
• Internal compliance
  - Ability to operate within policies and procedures demonstrated by audit reports without exceptions, and enforce policies and procedures for procurement.
• Stakeholder Management-Develops and nurtures strong relationships with internal stakeholders / customers.
• Legal knowledge
  - Understands terms and conditions of contracts, reciprocity, governmental regulations, (such as Foreign Corrupt Practices Act) and able to execute competently.
• Influence
  - Persuades or influences others using a range of styles resulting in behavior change, and acceptance or persuasion of others to change their point of view.
• Payment compliance
  - Analyze and manage payment terms, throughout the Procure to Pay process, while optimizing the Procure-to-Pay process.
• Continuous Improvement-A process for improving an organization's performance along several…