Billing Analyst​/Customer Service

Overview

Diverse Lynx is a leading provider of information technology, consulting, application, IT infrastructure and IT services provider headquartered in NJ

• This position will support the Central Commissions Manager with travel agent payments/billings and related customer service inquiries. This position works closely with management, accounts payable and franchisees to ensure accurate processing of travel agent commissions.
• Process manual commission payments and billings
• Monitor payments to ensure accurate and timely commission processing. This includes working with our corporate AP and Treasury departments.
• Take calls and answer emails regarding commissions from travel agents and our franchisees
• Serve as contact point for internal and external inquiries regarding travel agent commissions
• Research commission inquiries and provide resolution
• Maintain accurate travel agent contact and payment information
• Educate franchisees on travel agent commission and travel agent inquiry processes
• Work on special projects as needed

• 2+ years customer service and or finance/accounting experience
• Bachelor's Degree in Business or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
• Intermediate/Advanced Microsoft Office knowledge required
• Must have experience in Excel (Basic formulas, Pivot tables and Vlookups)
• Must be able to make judgment calls regarding the resolution of issues
• Ability to organize and prioritize responsibilities effectively in order to meet deadlines
• Demonstrate ability to effectively work with all levels within the company, including executive management
• Multi-task on competing priorities which are all deadline sensitive
• Strong verbal and written communication skills
• Oracle, Micro Strategy, and SPE experience a plus
• Hotel/hospitality experience a plus

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