Onsite Support Technician

Responsibilities

• Problem-Solving:
  Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Communication:
  Excellent verbal and written communication skills to interact effectively with users and team members.
• Certifications:
  
  Relevant certifications such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, or similar are advantageous.
• AV Equipment Knowledge:
  Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
• Technical
  
  Certifications:
  
  Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
• Customer Service
  
  Skills:
  
  Strong customer service orientation to provide a positive user experience.
• Physical Requirements:
  
  Ability to lift and move computer equipment and perform tasks that may require physical effort.

• Problem-Solving:
  Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Communication:
  Excellent verbal and written communication skills to interact effectively with users and team members.
• Certifications:
  
  Relevant certifications such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, or similar are advantageous.
• AV Equipment Knowledge:
  Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
• Technical
  
  Certifications:
  
  Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
• Customer Service
  
  Skills:
  
  Strong customer service orientation to provide a positive user experience.
• Physical Requirements:
  
  Ability to lift and move computer equipment and perform tasks that may require physical effort.

Salary Range: $55,000-$65,000 year

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Qualifications: BACHELOR OF COMPUTER SCIENCE