Sr Analyst Field Technology Operations - Parsippany, NJ

Senior Analyst of Field Technology Operations

This role is responsible for maintaining the US Veeva CRM environment for all field‑based customers, managing and optimizing Sales Force Automation (SFA) workflows, testing and demonstrating systems, providing local field support, and designing and managing training materials. It also supports the CRM platform and business side ownership of interaction points between Sales Operations and workflows for Marketing, Field Sales, and Medical across the US Innovative Medicines ecosystem, and may include coordination and project management duties related to Sales Operations support in partnership with Sales Training, IT, Field Sales Leadership and MCM teams.

Hybrid position based in Parsippany, NJ. The selected candidate will be expected to work onsite in the Parsippany office 2–3 days per week.

• Provide administration support for US Veeva CRM (or other CRM) environments, including testing, training, project management with stakeholder partners, and occasional tier 2 technical helpdesk support.
• Partner with business and IT stakeholders to define Veeva CRM business requirements and design & improve workflows with field‑sales user centricity.
• Partner with Sales Training as a CRM & technology subject‑matter expert to develop & maintain manuals, quick reference guides, and e‑learning materials for field‑based users, ensuring consistent new‑hire, refresher, and advanced training. Strong live presentation and written communication skills needed.
• Assist the Multichannel Marketing team in managing & supporting Veeva Vault Digital Media and approved email templates.

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

• Bachelor’s degree in a business‑related area, technology or equivalent required.
• Minimum 2 years Veeva CRM experience or other pharmaceutical‑industry specific sales CRM preferred.
• Pharmaceutical sales operations experience required.
• Experience presenting and communicating sales operations technology & workflows.
• Experience generating training material preferred.

• Knowledge of Veeva Vault and other Veeva capabilities preferred, not required.
• Expertise in Microsoft Office – Project, Word, Excel, PowerPoint.
• Demonstrated skills in communicating (oral and written) effectively with diverse individuals and groups to facilitate trust and understanding in business and vendor relationships.
• Ability to read, analyze and interpret business requirements and turn them into functional capabilities.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent team player and works effectively in a multi‑task environment.
• Demonstrated knowledge of the pharmaceutical industry, cGMP, PDMA and governmental regulations.

Approximately 5% domestic travel.

The annual starting salary for this position is between $104,000 – $130,000 annually. Factors which may affect starting salary within this range include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Comprehensive health insurance: medical, dental, vision, and prescription coverage starting on the first day of employment.
• Retirement savings: 401(k) with employer match, up to 6% and an annual 3.75% defined contribution.
• Paid time off: vacation, sick/safe time, caretaker time and holidays.
• Life and disability protection: company‑paid life and disability insurance.
• Additional benefits include employee assistance program, employee stock purchase plan, tuition assistance, flexible spending accounts, health savings account, lifestyle spending account, volunteer time off, paid parental leave (if eligible), family building benefits, virtual physical therapy, accident, critical illness and hospital indemnity insurance, identity theft protection, legal plan, voluntary…