Toll Technology Consultant - Operations​/CCaaS Specialist

What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us.

For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee‑owners.

This opportunity entails contributing to the delivery of toll services including but not limited to toll technology policy planning, implementation, analysis and operational support. May provide consultation during one or more phases of toll revenue collection system and operations life cycle from assessing current state to planning for the future. Provides assistance and manages the process from developing concept of operations through procurement of systems and services, and subsequently during operations.

Provides high level technical tasks and may act as a deputy project or program manager by supporting the delivery of assigned toll projects or programs.

More specifically, this position seeks demonstrated knowledge and expertise related to innovations in customer service technologies and operations, namely:

• Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests or proposals, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.
• Leads or supports technical delivery of tasks and projects, including development of technical deliverables and presentations.
• Provides project reporting and level of effort estimates commensurate with the level of involvement.
• Supports marketing activities generally as a supporting role for preparation of pursuit materials.
• Has direct client communication on a regular basis in task management or advisory role based on areas of expertise recognized internally.
• Provides quality control for areas of demonstrated expertise.
• Collaborates with cross‑functional leads, project managers, stakeholders, and subject matter experts.
• Leads or supports toll technology projects and support other senior consultants at multiple points in life cycle of toll technology consulting.
• May lead or support toll system implementation including support for oversight of design, testing, installation, and operations.
• Acts as technical lead on medium to large tasks, with some small to medium project technical lead roles.

• Bachelor's degree in Engineering, IT, Accounting/Finance, Planning, Business or related field and 9 years relevant experience or, In lieu of education, 13 years relevant experience.

• 8 years technology and operations related consulting experience.

for benefits information: HNTB Total Rewards  to learn more about Equal Opportunity Employer/Disability/Veteran

• Arlington, VA (Alexandria) – Pay Range: $–$
• New York, NY – Pay Range: $–$
• New Jersey – Pay Range: $–$
• Massachusetts – Pay Range: $–$
• California San Francisco Bay Area – Pay Range: $–$
• San Diego, Sacramento and Inland Empire, CA – Pay Range: $–$
• Greater Seattle, WA Metro Area – Pay Range: $–$
• Colorado – Pay Range: $–$
• Illinois – Pay Range: $–$
• Virginia – Pay Range: $–$
• Nationwide – Pay Range: $–$

The anticipated last day to apply is 03/16/2027. Please note that the job may be unposted prior to this date if the job is filled or no longer a need.

HNTB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other status protected by law. We will provide reasonable accommodations for qualified individuals with a disability where appropriate.

In compliance with the Immigration Reform and Control Act of 1986, we will only employ qualified individuals legally authorized to work in the United States. Verification of employment eligibility will be required.