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Senior Customer Journey Manager — CX Analytics
Job in
Parsippany-Troy Hills, Morris County, New Jersey, USA
Listed on 2026-08-18
Listing for:
Avis Budget Group
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Avis Budget Group is seeking a Manager of Customer Journey to analyze end-to-end experiences across contact center, digital, and in-person touchpoints, map journeys, and identify friction points.
You will partner with Operations, Fleet, Digital, Marketing, and CX teams to design improvements, build business cases, and track impact with dashboards and KPI metrics such as NPS and call-center reductions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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