Digital Service Experience Lead: Customer-Centric Strategy
Job in
Parsippany-Troy Hills, Morris County, New Jersey, USA
Listed on 2026-08-18
Listing for:
Zoetis
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Zoetis in Parsippany, NJ is seeking a Digital Service Experience Lead to design and govern digital customer and agent experiences across the US. You will translate feedback into actionable improvements with senior leadership.
Develop a vision for digital service, optimize Service Cloud and digital channels, and drive self-serve initiatives to improve CES and NPS while reducing friction. Candidates should have a Bachelor's in business or data science, an MBA preferred, and 3–5 years in customer
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