Bath Warranty Technician

Overview

A Bath Warranty Technician is responsible for carrying out warranty work on bath and shower systems. Document warranty claim issues, report root cause of issues, and create detailed return forms for efficient repairs. Support market production needs to assist in completing active installations as needed.

• Troubleshoot issue and provide solutions and effect repairs
• Manually carry out repairs with the use of hand and power tools
• Manually carry out installations with the use of hand and power tools
• Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
• Fill out work orders
• Collect payments
• Maintain company vehicle, ensure regular and timely maintenance
• Deliver the highest level of excellence in customer service
• Maintain regular contact with Warranty Coordinator after each scheduled job

• Monday to Friday
• Weekends as needed

• At least 5 years experience troubleshooting, diagnosing customer concerns with bath or shower installations
• Hands on repair work required, install experience, plumbing experience is a plus
• Must follow safety protocols
• Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs
• Long periods driving a vehicle
• Climbing 6ft ladder
• Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, pinching

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance