Customer Service Representative – Sales

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Power Flame is a subsidiary of Astec, a global, environmentally focused infrastructure and manufacturing company.

Parsons KS

The Sales & Service Coordinator is responsible for supporting the Sales department and Service department by providing required packets for customers and orders, scheduling service trips, and managing training program obligations.

• Compile and deliver As-Built folders to the plant
• Create and send burner submittals to customers
• Maintain burner manual and literature inventory
• Cross‑train as Receptionist for coverage during PTO

• Track training rosters and online registration/fees
• Print certificates, name tags, and training materials as needed
• Coordinate meals for training classes
• Assist with quoting service trips / setting up service customers
• Assist with Technical Support calls & requests

• Associate degree from an accredited college or technical school preferred but not required, with sufficient experience
• 2+ years of experience in Sales/Customer Relations
• Strong interpersonal and communication skills to gain acceptance of a product, service or idea
• Ability to effectively speak publicly and make presentations before groups
• Strong problem solving and analytical skills with math proficiency
• Ability to work well independently and as a team player while meeting the needs of internal and external customers
• Strong multitasking capability and organizational skills in a fast‑paced environment
• Time management skills critical for scheduling, meeting customer needs, and meeting deadlines
• Desire to be proactive and create a positive experience for others
• Proficiency with Microsoft Word, Excel, PowerPoint, MS Teams, SharePoint, electronic filing
• Ability to schedule travel plans and manage expenses pertaining to travel through Concur Travel and the accounting department and travel policy requirements