Client Services Group Representative

Client Services Group Representative

Established in 2003, Tank Connection was founded on a need for superior customer service in the storage tank industry. Built on excellence and small town pride, Tank Connection is the international leader for bolted storage tanks. After transitioning into a 100% employee owned company, Tank Connection became a thriving organization thanks to dedicated employees with a relentless pursuit to outperform. See what Tank Connection has in store for your future!

Position Summary:

The Client Services Group Representative's primary role is to interact with customers to provide and process replacement part quotes and orders as well as a liaison between responsible company departments. Assist the Client Services Group Coordinator as needed to liaison with field crews and all company departments to troubleshoot and assist in the correction of field service issues to ensure successful completion of tank construction projects.

Client Services Group Representative

Duties and Responsibilities:

Provide excellent customer service Prioritize and respond to customer requests for sales quotes for replacement tank parts Write and release sales orders (SO's) for customers. Act as liaison between the customer and various company departments Track the progress of Sales Orders and communicate daily status to ensure total client satisfaction Maintain documentation to support sales orders Process manway orders as required Work proactively and independently on a variety of projects to support the company.

Back-up and support Client Services Coordinator as required Document / research both past and current field service issues as needed. Issue Field Re-Work (FRW's) to initiate responses to field service requirements. Issue Field Non-conformance Reports (FNCR's) to responsible managers. Coordinate a timely response to field crews needing direction to correct construction issues. Follow up to ensure outstanding FNCR/FRW issues have been resolved.

Provide status reports to department managers on the progress of field issues when required. May perform other duties as assigned.

Client Services Group Representative Skills and Specifications:
Strong verbal and written communication skills; with the ability to effectively communicate complex commercial or technical information. Demonstrated proficiency with G-Suite, MS Word, Outlook, and Excel. Willingness to learn basic drafting skills. Solid problem-solving skills. Able to manage multi-task work in a fast-paced environment. Able to establish and maintain healthy working relationships with people in course of work. Willingness to work additional hours in order to meet job requirements.

Able to travel in the course of work approximately 10% of the time.

Client Services Group Representative Education and

Qualifications:

High School diploma or its equivalent is required. Associates Degree in General Studies or related field is preferred. Basic knowledge of bolted tanks, aluminum geodesic domes, and their related parts.

Client Services Group Representative

Physical Requirements:

While performing the duties of Client Services Group Representative, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Client Services Group Representative Work Environment:
While performing the duties of Client Services Group Representative, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. REV-12/10/2021