Customer Care Specialist - ONSITE

Customer Care And Sales Advisor I

Required

Skills & Experience:

• High School Diploma or GED

• Ability to ask fact-finding questions to identify solutions aligned with customer needs

• Demonstrated patience and professionalism in all customer interactions

• Working knowledge of Cable One products and services

• Strong communication and active listening skills

• Ability to remain composed and empathetic in high-pressure situations

• Ability to sit for extended periods, use hands, talk, and hear

• May be required to lift up to 10 pounds

Job Description:

As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations – resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services.

This position blends service and sales skills, focusing on caring for customers, and protecting relationships.