Centralized Scheduler

Centralized Scheduler

Category:
Business office

Department:
Radiology

The primary objective of this role is to coordinate outpatient diagnostic tests in collaboration with physician offices, patients, and hospital staff. This role plays a vital part in coordinating patient appointments across multiple departments while delivering excellent customer service. The ideal candidate is organized, communicative, and enjoys working in a fast-paced healthcare environment.

• Schedule outpatient appointments, procedures, and diagnostic tests according to patient needs and provider availability.
• Coordinate with patients to gather necessary information for scheduling, including insurance details, medical history, and preferred appointment times.
• Communicate effectively with healthcare providers and clinical staff to ensure seamless coordination of patient schedules.
• Utilize scheduling software and electronic medical records systems to input and manage appointment information accurately.
• Confirm appointments with patients and provide necessary instructions, including pre-appointment preparations and arrival information.
• Knowledge of procedures that require pre-certification.
• Assist patients with scheduling changes, cancellations, and rescheduling as needed, while maintaining flexibility to accommodate urgent requests.
• Collaborate with other departments, such as billing and insurance, to verify coverage and obtain authorizations for scheduled procedures.
• Maintain confidentiality of patient information and adhere to HIPAA regulations in all communications and interactions.
• Provide excellent customer service to patients, addressing inquiries, concerns, and requests promptly and professionally.
• Attendance/Timeliness:
  Is on time for appointments, procedures, and work; meets attendance guidelines established by the Human Resources Department.

• Previous experience in a healthcare facility or doctor's office.
• Excellent communication and interpersonal abilities.
• Excellent oral and written communication skills.

EOE