Customer Service Representative- Sales

BUILT TO CONNECT

Power Flame is a subsidiary of Astec, a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing including industrial heating.

Our mission is to design and build the most innovative products for the industries we serve.

Leveraging innovative solutions and technologies, we serve customers all over the world.

The Inside Sales Representative is responsible for the sale of goods for wholesalers or manufacturers to businesses or groups of individuals. This position will require substantial knowledge of Astec products sold.

• Answer customers' questions about products, prices, availability, and product uses.
• Schedule work order meetings for all construction jobs to include confirmation of signed contracts and/or purchase orders.
• Act as liaison between sales and accounting for customer invoicing issues.
• Prepare and deliver equipment quotations / proposals to meet customer specifications with product availability, pricing, and order status.
• Effectively present product offerings to customers.
• Obtain freight quotes from multiple carriers.
• Produce quotes for Sales Representatives.
• Obtain quotes from outside vendors/contractors.
• Calculate discount percentages.
• Conduct plant tours during customer visits.
• Provide complete information to facilitate order fulfillment.
• Comply with all company and customer safety policies.
• Participate in customer entertainment events as appropriate.

• Associate degree from an accredited college or technical school preferred but not required with sufficient experience.
• 0-2 years of experience in Sales/Customer Relations.
• Strong interpersonal and communication skills to gain acceptance of a product, service or idea.
• Ability to effectively speak publicly and make presentations before groups.
• Strong problem solving and analytical skills as well as math proficiency.
• Ability to work well independently and as a team player while meeting the needs of internal and external customers.
• Strong multitasking capability and organizational skills in a fast‑paced environment.
• Time management skills are critical for scheduling, meeting customer needs, and meeting deadlines.
• Desire to be proactive and create a positive experience for others.
• Understanding of import/export process for manufacturing equipment.
• Proficiency with Microsoft Word, Excel, PowerPoint, MS Teams, SharePoint, Quote Works & Act, and Visual Manufacturing.

None

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Travel Requirements: 5% of travel, regional, international.

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.