Field Technician

Position Overview

As a Sparklight Field Technician you will install, repair, and relocate services in residential and commercial properties, ensuring reliable connectivity for our customers.

• Install customer service drops or outlets in residential and commercial properties.
• Use electronic test equipment and diagnostic tools to troubleshoot customer service drops, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on the use of their new or existing equipment.
• Perform additional duties as needed to support company goals and adhere to organizational values.

• Valid driver’s license and a clean driving record in the applicable state.
• Aptitude and ability to learn use of RF, digital and Volt‑Ohm meters and related equipment.
• Flexibility to work overtime and be on‑call as required.
• Strong problem‑solving skills; ability to listen to customers and present solutions positively.
• Ability to work in small, confined areas; lift up to 80 lbs.; work on a ladder; work in all weather conditions.
• Minimum of 3 months of customer service or related experience, or an equivalent combination of education and experience.
• High school diploma or GED.
• Regular and predictable attendance.

• Committed – value each customer and support our communities.
• Helpful – deliver support with expertise, respect, and empathy.
• Proactive – understand customer needs and work to make the relationship seamless and rewarding.
• Personal – know customers well and tailor communication to their needs and expectations.

• Medical, dental, and vision plans (start when you start)
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, personal/sick days)
• 401(k) – 100% company match (after 1 year of service, up to 5% of eligible compensation)
• Group legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 in the first year)
• Annual community support to organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.