Advance Technician

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. This role provides world‑class support service by completing new customer installations, repairing equipment, and troubleshooting.

• Maintain high quality connectivity by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units.
• Repair local plant performance issues and customer‑owned equipment using electronic test equipment.
• Read and interpret system/network design maps; verify as‑built documentation and report findings following company standard processes.
• Splice, terminate and mount coaxial and fiber optic cables and active/passive devices both aerial and underground (cabinets, vaults). Activate devices and test to ensure optimal performance of all equipment.
• Perform surveys to determine if customer‑requested locations are capable of receiving service.
• Create maps/drawings to assist in estimating costs for plant/drop extensions when location is beyond acceptable distance from existing plant.
• Perform underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
• Carry out construction maintenance duties, including splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore plant to system specification, splicing and activating new coaxial plant, repairing/replacing damaged plant, and inspecting, repairing and replacing power supplies.
• Continuously monitor plant for ingress/egress, perform signal leakage ride‑out activities, and track and repair signal leakage as necessary.
• Train system technical personnel as directed by local system management.
• Respond to service interruptions and work a variable schedule, including shift work or when on‑call. Be available for overtime, weekends, evenings and holidays as required.

• One year certificate from college or technical school, or three to four years related experience and/or training, or an equivalent combination of education and experience.
• Must successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
• Working knowledge of signal level meters, VOM, leakage detection equipment, TDR, OTDR and other related test equipment.
• Knowledgeable of rules and regulations of FCC, NEC, NESC, OSHA, DOT, and local ordinances that impact telecommunications systems.
• Must possess a valid driver’s license in the state of employment.
• Strong interpersonal and training skills to support teammates and customers.

• Committed
  :
  Values each customer and supports our community.
• Helpful
  :
  Delivers expertise, respect, and empathy to address customer needs.
• Proactive
  :
  Anticipates customer needs and works to make their experience seamless.
• Personal
  :
  Tailors communication and interactions to meet individual expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, personal/sick days).
• 401(k) – 100% company match up to 5% of eligible compensation.
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.