Service Coordinator

Overview

The Service Coordinator is responsible for scheduling and routing all service calls and maintaining meticulous records of incoming calls. The Service Coordinator inputs billing for services and makes collections calls.

• Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.
• Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
• Assists in coding and approvals of vendor invoices.
• Opens and tracks purchase order requests.
• Collection of associated documentation for processing customer and vendor system set‑up.
• Dispatches/routings multiple service technicians.
• Verifies job completion and accuracy of technician notes.
• Handles inbound/outbound phone calls.
• Schedules service repairs and routine maintenance visits.
• Processes and issues monthly maintenance invoices.
• Makes collection calls for past‑due invoices on a weekly basis.
• Provides outstanding customer service to our customers.
• Performs data entry and various administrative tasks.

Required Education, Experience, and Qualifications

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail‑oriented and willing to tackle various ongoing projects in a fast‑paced environment.
• Versed in the industry and the Company’s competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Not applicable.

• 0‑5% of the time will be spent traveling to the job site(s)/office locations.

• Climbing stairs.
• Repeating motions that may include the wrists, hands and/or fingers.
• Remaining in a stationary position, often standing or sitting for prolonged periods.

• Quiet environment.

• Light work that includes adjusting and/or moving objects up to 20 pounds.

USD $30.00 - USD $35.00 /Hr.