Bilingual Office Coordinator

With empathy at its core, Perfected serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices. We are currently seeking a Bilingual Office Coordinator to join our Pasadena, CA office in support of the LA Fire Justice campaign.

The Office Coordinator is the face of the LA Fire Justice office and often the first point of contact for clients, prospective clients, callers, and visitors. This role is responsible for creating a welcoming, professional, and client-centered experience while providing front-desk and administrative support in a fast-paced environment.

The ideal candidate genuinely enjoys helping people, is calm and organized when managing competing priorities, and takes ownership for ensuring clients feel heard, supported, and connected to the right resource.

If this sounds like you, and your qualifications are a good match, we look forward to hearing from you!

• Serve as the first point of contact — greet clients, visitors, and vendors professionally, and direct or escort them to the appropriate person or location.
• Manage incoming communications — answer, screen, and route phone calls, emails, and texts; respond to client inquiries and elevate questions or requests to the right team as needed.
• Coordinate scheduling — schedule, confirm, and reschedule appointments, and help coordinate clients and visitors with the appropriate team members.
• Maintain client records — collect, scan, and organize documents; keep client files and systems accurate and up to date; stay current on client communications to provide clear explanations when needed.
• Support office operations — manage inventory (tracking, ordering, stocking supplies) and maintenance requests.
• Provide administrative support — assist colleagues and departments with day-to-day administrative tasks and general office organization.
• Support and assist with meetings and events — help with logistical coordination (i.e. event space and catering) and team communications, as needed.
• Maintain professionalism and confidentiality — keep the reception area organized and welcoming, and handle sensitive client information with discretion.
• Flexibility for extended coverage — available for weekend or after-hours front-desk coverage as needed for events or office operations.

With empathy at its core, Perfected serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices. We are currently seeking a Bilingual Office Coordinator to join our Pasadena, CA office in support of the LA Fire Justice campaign.

• High school diploma or equivalent required.
• Previous receptionist, front desk, administrative, or customer service experience.
• Must be bilingual in Spanish.
• Strong verbal and written communication skills in both English and Spanish.
• Proficient with Google Workspace and basic computer applications.
• Experience in a legal setting is a plus.

• Outstanding customer service and interpersonal skills.
• Excellent organization and attention to detail, with the ability to manage multiple priorities in a fast-paced and sometimes stressful service environment.
• Strong problem-solving and decision-making abilities.
• Professional and courteous demeanor when interacting with clients, colleagues, vendors, and visitors.
• Able to act with integrity, professionalism, and confidentiality.
• Compassion and understanding for people in crisis.
• Must be available to work extended hours, including evenings and/or weekends, to meet critical deadlines when required by operational demands.
• Ability and willingness to work overtime as needed.

• Frequent need for oral, written, and…