Data Entry Specialist

JOB DESCRIPTION

This individual is essential for the seamless and efficient management of service agreements, billing procedures, and project compliance. This role demands a highly organized and meticulous individual with excellent communication and problem-solving abilities. The Service Operations Specialist will collaborate with multiple departments to ensure accurate record-keeping, prompt billing, and overall operational excellence.

• Maintain accurate records of service agreements, including new, renewed, expiring, and canceled agreements.
• Review and process service agreement contracts, ensuring accuracy and completeness.
• Communicate effectively with clients and internal teams to execute agreements and address inquiries.
• Track and monitor the status of service agreements to ensure timely renewals and service delivery.
• Prepare and process invoices for service calls and projects, ensuring accurate costing, proper markups, and adherence to contractual requirements.
• Review billing batches for completeness and accuracy, verifying descriptions, costs, and supporting documentation.
• Monitor outstanding work orders and track open service orders to ensure timely billing upon completion of work.
• Collaborate with sales personnel to resolve billing discrepancies and provide support as needed.
• Establish new projects, jobs, and contracts in the company's ERP system.
• Maintain accurate project and customer data, including addresses, contact information, and billing details.
• Coordinate with the Contracts Department to ensure project information is up-to-date and aligned with contractual obligations.
• Identify and resolve issues related to project setup and data entry.
• Proactively communicate updates and changes in project information to relevant stakeholders.

• 1-2 years of computerized billing and data entry
• Comfortable with Microsoft Windows environment including Excel and Word.
• Local and able to work fully onsite in Pasadena, CA