Process Improvement Bachelor's Intern

2026 Summer Intern

Location:

This internship role is scheduled to be flexible. Please be prepared to spend part of your time working remotely and part of your time working from a Kaiser Permanente regional office. Finalists MUST reside in one of the following states to be eligible for employment with Kaiser Permanente: CA, OR, WA, HI, CO, GA, MD, VA, CT, DC, or IL.

Department Details:

Helps KP grow and retain business by partnering with our market-facing teams to impact our customers' business performance by focusing on the health of their workforce. We do this by translating our internal capabilities to the market through bold messaging, expert consultation and value-added programs as well as bringing the voice of the customer back into the organization.

Internship Projects:

An intern will lead 10-week process improvement projects focused on mapping a business workflow, identifying inefficiencies, and proposing practical solutions. They will interview stakeholders, analyze current-state operations, and develop clear recommendations that strengthen efficiency and consistency. The internship offers hands-on experience with process mapping, data analysis, and presenting findings to leadership.

Target Majors:

Business Administration;
Finance & Accounting;
Marketing;
Liberal Arts;
Education;
Healthcare Administration;
Public Health;
Public Relations and Communications

Target Skillset:

Ability to analyze information, identify patterns, and think critically about problems

Basic proficiency in Microsoft Excel, PowerPoint, and Word

Strong written and verbal communication skills

Ability to organize tasks, manage time, and work independently with guidance

Comfort interviewing stakeholders, taking clear notes, and synthesizing findings

Attention to detail and accuracy in documentation

Familiarity with process mapping tools or workflows

Basic understanding of process improvement concepts

Experience collecting and interpreting simple data sets

Prior exposure to project-based work or team collaborations

Interest in operations, business efficiency, or organizational improvement

Job Summary:

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery.

We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Essential Responsibilities:

* Contributing to a designated project or initiative to meet a KP business objective.

* Report development and analytics.

* Project management - planning, execution, and measurement.

* Learning new applications needed to complete assignments or support the execution of business objectives.

* Job shadowing in other functional areas.

* Performing additional duties as required.