Customer Service Representative

Description We are looking for a skilled and success driven Customer Service Representative to join our team in Pasadena, California. In this contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and maintaining accurate records. If you have a passion for delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

- Accurately input and update customer information within company databases.

- Process customer orders efficiently, ensuring timely and accurate fulfillment.

- Address customer inquiries and resolve complaints in a detail oriented and effective manner.

- Collaborate with sales representatives and other departments to address discrepancies and fulfill customer needs.

- Generate detailed reports and summaries on customer interactions and data.

- Assist with the creation and management of style setups, color setups, and swatch uploads.

- Coordinate order confirmations, re-orders, replacements, and special requests.

- Verify unconfirmed orders and manage cancellations or closures of outdated orders.

- Support reception desk activities and provide administrative assistance as needed.

- Assist in preparing credit memos, proof of delivery, and invoice copies. Requirements - High school diploma or equivalent; an associate degree or higher is preferred.

- Minimum of 3 years of experience in customer service or data entry roles.

- Strong proficiency in Microsoft Office Suite, including Word and Excel.

- Excellent organizational skills with keen attention to detail.

- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

- Strong written and verbal communication abilities.

- Demonstrated ability to work independently and collaboratively within a team.

- Familiarity with customer service software or similar systems is a plus. Talent Match®

­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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