Relationship Center Specialist - Call Center

Full-Time with Benefits | Pay: $24.00 – $27.00/hr |
Location: Pasadena, CA 91107

Be the voice families trust — and the connection that keeps them swimming.

As a Relationship Center Specialist, you are often the first point of contact for Waterworks Aquatics families. You’ll help answer questions, manage accounts, and support families as they enroll, schedule, and maintain their swim programs.

This role is ideal for someone who enjoys helping others, staying organized, and providing clear, friendly support in a busy environment.

Waterworks Aquatics is a premier swim school teaching children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every interaction you handle helps families feel supported, informed, and confident in their experience with us.

• Answer incoming calls and inquiries from families.
• Assist with enrollment, scheduling, and account updates.
• Process payments and help resolve billing questions.
• Provide clear, accurate information about programs and policies.
• Document interactions and updates in internal systems.
• Support retention by helping families navigate changes and concerns.

• Passion — you enjoy helping people and providing great service.
• Adaptability — you adjust easily in a fast‑paced environment.
• Self‑Responsibility — you follow through and manage details accurately.
• Approachability — you communicate clearly, calmly, and professionally.
• Integrity — you handle sensitive information with care.
• Comfort communicating by phone and using computer‑based systems.

• Pay Range: $24.00 – $27.00 per hour.
• Paid training and structured onboarding.
• Ongoing coaching and feedback.
• Opportunities to grow within the Relationship Center and company.

• 401(k) with company match.
• Employer‑subsidized Health, Dental & Vision insurance.
• Short‑term and Long‑term disability insurance and EAP program available.
• Paid training and regular performance reviews.
• Employee discounts and company events.

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Ready to support families and build lasting relationships? Apply today and join our team!

Equal Opportunity

Employer:

Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.