Customer Service Representative

Description

We are looking for a dedicated Customer Service Representative to join our team in Pasadena, California. This Contract to permanent position is ideal for someone who excels in providing exceptional customer support and possesses strong data entry skills. You will play an integral role in ensuring customer satisfaction by managing orders, resolving discrepancies, and maintaining accurate records. For immediate consideration apply today!

Responsibilities:

- Enter and update customer information accurately within the database.

- Process customer orders and verify order details for accuracy and completeness.

- Address and resolve customer complaints or inquiries in a timely and detail oriented manner.

- Collaborate with internal teams to ensure customer needs are met effectively.

- Generate and analyze reports on customer interactions and data to improve service.

- Assist with managing order discrepancies, style or size changes, and confirmations.

- Handle reorders, replacements, and special requests with attention to detail.

- Maintain updated records of customer transactions and account details.

- Support administrative tasks, including reception duties and swatch uploads.

- Assist with creating credit memos and handling invoice proof of delivery requests.

Requirements - High school diploma or equivalent; an associate degree or higher is preferred.

- Minimum of 3 years of experience in customer service or data entry roles.

- Proficient in Microsoft Office Suite, including Word and Excel.

- Exceptional typing speed and accuracy with strong attention to detail.

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Excellent verbal and written communication skills.

- Familiarity with customer service software or systems is advantageous.

- Ability to work independently and collaborate with team members seamlessly. Talent Match®

­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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