Customer Service​/Dispatch

Job Title:
Customer Service Representative / Dispatcher

Job Summary
We are seeking a reliable and detail-oriented Customer Service Representative / Dispatcher to coordinate daily operations, handle customer inquiries, and manage scheduling and logistics. This role requires strong communication skills, the ability to multitask, and a focus on providing excellent service while ensuring efficient routing and dispatching.

Key Responsibilities

• Handle inbound and outbound calls, emails, and service requests in a professional and timely manner
• Schedule, dispatch, and track service calls, deliveries, or field staff
• Coordinate routes and adjust schedules to meet changing customer or operational needs
• Provide real-time updates to customers and internal teams
• Enter, update, and maintain accurate records in dispatch/logistics systems
• Resolve customer issues, complaints, and service delays
• Monitor job progress and ensure timely completion of services
• Collaborate with drivers, technicians, and management to improve efficiency

Qualifications

• Previous experience in customer service, dispatch, logistics, or call center environments
• Strong communication, problem-solving, and organizational skills
• Ability to multitask and work under pressure in fast-paced settings
• Proficiency in Microsoft Office and dispatch/order management systems
• High attention to detail and accuracy

Preferred Skills

• Experience with routing software or GPS tracking systems
• Knowledge of logistics, transportation, or service scheduling

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.